Privacy Policy

Welcome to alnafaysurgical.com (“we”, “us”, or “the Site”). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit or interact with our website.

By using this Site, you agree to the practices outlined below. You may browse the Site without providing personal details, but some features require registration.

Information We Collect

To process orders and provide you with our services, we may collect the following information:

Full name
Gender and date of birth
Contact details (phone number, email address)
Delivery and billing addresses
Payment details (e.g., card or bank info)

This information helps us complete your purchase, deliver your order, and handle customer support. We may also share your details (name, phone, address) with delivery services to ensure successful delivery.

Please keep your account login (username/password) private. Al Nafay Surgical is not responsible for any misuse of your account caused by unauthorized access unless due to our own system failure.

How We Use Your Data

Your information may be used for:

Processing orders and managing payments
Providing updates about your order
Improving our website and customer service
Internal surveys or feedback (anonymous and optional)
Sharing product updates and promotions (only if you’ve opted in)

We never sell your personal information and will not use it for spam.

Sharing with Third Parties

We may share your information with trusted partners, such as:

Courier companies (to deliver your order)
Payment gateways or banks (to process payments)
IT and marketing teams (to improve services or perform analysis)

Your data is never shared with unauthorized parties and is always handled under strict confidentiality.

Data Protection & Security

We use secure servers and strong firewall protection to keep your information safe. Your data is encrypted and stored responsibly. We may ask you to verify your identity if you request sensitive account information.

You are responsible for keeping your login information secure.

Cookies

We use cookies to improve your experience on our Site. Cookies help remember your preferences and enhance features like the shopping cart. These small files do not carry viruses and do not store your personal data.

This Site uses Google Analytics to track usage. Google may process this data or pass it to other services, but your IP is not linked to personal details. You can disable cookies in your browser settings at any time.

Your Rights

You have the right to:

Ask for a copy of your personal data
Request corrections or deletion of your data
Stop receiving marketing messages
Know how we use your data

If you have concerns about your information or need help, feel free to contact us through our support page.