Return Policy

At Al Nafay Surgical, customer satisfaction is our priority. We strive to provide top-quality hospital furniture and surgical equipment. If you are not completely satisfied with your purchase, we offer a clear and reliable return policy to assist you.

Eligibility for Returns

You may request a return within 7 days of receiving your order only for new products if the item is:

1. Unused and in original condition
2. Returned with all original packaging, accessories, and manuals
3. Accompanied by a valid proof of purchase (invoice or order number)

Non-Returnable Items

We do not accept returns on:

1. Customized or made-to-order items
2. Consumable products that have been opened
3. Products damaged due to misuse, mishandling, or negligence
4. Used or refurbished equipment

Return Process

To initiate a return, please contact our customer support team within 7 days of delivery. Provide your order number, reason for return, and photographs if the item is damaged or incorrect. Our team will guide you through the return steps. Once the product is received and inspected, we will notify you about the status of your return.

Refunds

Approved returns will be refunded through the original method of payment within 5–7 business days after inspection. In case of replacement, the new item will be dispatched once the returned product is approved.

Shipping Costs

1. If the return is due to an error on our part (wrong item), we will cover the return shipping.
2. For all other reasons, return shipping charges are the buyer’s responsibility.

Contact Us

For return-related assistance, please reach out to our support team. Al Nafay Surgical is here to ensure your satisfaction at every step.